Refund and Returns Policy

How to return

You have 30 days from the shipping date of your order to return your purchase from free of charge. The items must be in perfect condition.

How to exchange

You have 30 days from the shipping date to exchange your purchase from free of charge.  The items must be in perfect condition. 

If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

Special conditions

Sale items 

Only regular priced items may be refunded. Sale items cannot be refunded.


The refund will be made via the same payment method used to make the purchase. 

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Shipping return and exchange

To return or exchange the items, you should contact ArtEco will provide you the address.

You will be responsible for paying the shipping costs. Shipping costs are non-refundable.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at for questions related to exchange and return.